Ordering and Payment
All online payments are processed via PayPal. If your delivery address does not match your registered PayPal address, we may contact you to confirm your order.
Alternatively, you can call us at our Minehead gallery on 01643 705648 and pay over the phone using a credit or debit card. Please have your order number to hand when calling.
All refunds must be processed using the same payment method as the original transaction.
Production Time
Please allow up to 7 working days for all mount, frame, and printing orders to be completed and dispatched.
Postage
Postage costs are calculated according to the size and weight of the item. We always aim to offer the best possible postage value; however, due to the bulky nature of some items, postage and packing charges can be up to £15.00.
Postage costs will be added to your basket at checkout.
All orders are dispatched via UPS or Evri. Please look out for emails and text messages from UPS or Evri regarding the progress of your delivery.
Cancelling an Order
If you wish to cancel an order, please contact us as soon as possible.
Please note: for custom made-to-measure products, including custom mounts and custom size frames, we are unable to cancel or amend orders once production has begun. Please double-check all measurements carefully before placing your order.
For print orders, you may cancel at the proof stage before printing begins and receive a full refund. However, once you have approved the proof and payment has been made, we cannot guarantee a refund in the event of cancellation.
Returns – Mounts
If you are not satisfied with your mounts, please contact us so we can try to resolve the issue.
We will offer a full refund if the mounts are defective due to an error made during production. Items must be returned before a refund can be issued. Unfortunately, we cannot offer refunds for incorrect sizes resulting from customer error.
Returns – Custom Frames
If you are not satisfied with your frames, please contact us so we can try to resolve the issue.
We will offer a full refund if the frames are defective due to an error made during production. Items must be returned before a refund can be issued. Unfortunately, we cannot offer refunds for incorrect sizes resulting from customer error.
Returns – Standard size frames & pre-loved and vintage frames
You may return standard-size and original-size second-hand frames for any reason. Please contact us within 14 days of receiving the item to arrange a return and refund.
Return postage costs are the responsibility of the customer unless the return is due to a defective product or an error made during production. Items must be returned before a refund can be issued.
Returns – Gallery
Artwork may be returned for any reason. Please contact us within 14 days of receiving the item to arrange a return and refund. Returned artwork must be received by us within 28 days of the sale date.
Return postage costs are the responsibility of the customer unless the return is due to a defective product or an error made during production. Items must be returned before a refund can be issued.